Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. Please note, we reserve the right to change this Returns Policy at any time.
We do not offer any returns if you change your mind. However, you are able to return your purchase within 30 days of receipt of your product for any of the following reasons:
- Faulty product
- Incorrect order received
In addition, we take great pride in the manufacturing and the quality of our products. Thus, we provide a one year warranty for the DMK Fitbands*, this includes the individual resistance bands, ankle straps, handles, door anchor, sleeve and bar. This excludes the bag. If any of these products rip or break due to a manufacturing fault, excluding wear & tear, give us a shout and we will repair it. If a repair is impossible, we can replace the item free of charge.
Our policy lasts 30 days. The item must leave the customers hands within 30 days of receiving the order.
In order for your return to be eligible, your item must be unused, in the same condition that you received it and must also be in it’s original packaging. The customer is responsible for the items until they reach our warehouse. Therefore, please make sure your return is packed properly, so it is not able to be damaged on the way. DMK Fitbands is not liable for the loss of items being returned.
ORDERS RETURNED TO SENDER
Some orders will be returned to us for the following reasons:
- Delivery attempted, then left unclaimed at postal office
- Incorrect address provided
- Customs charges not paid
This list is an example and is not exclusive. In the case that an order is returned to sender, there are two options available:
- We can resend the item, however the customer will be responsible for additional shipping charges.
- We can refund the order less a $20NZD handling and restocking fee.
If we do not receive any correspondence from the customer the order will be considered abandoned.
Please email email@example.com with your full name and order number and we'll get back to you shortly.