Shipping Information

NEW ZEALAND CUSTOMERS

All orders purchased from New Zealand are entitled to FREE SHIPPING.

Delivery target: Deliveries in NZ are usually overnight (1 working day delivery with NZ Couriers). If you are based at a rural address, delivery may take up to 2 working days. 

AUSTRALIA CUSTOMERS

For a limited time, all orders purchased from Australia will receive FREE SHIPPING if the order is over $50NZD. If the order is below $50NZD, then a FLAT FEE of $5.99NZD will apply.

Delivery Target: 5 - 10 working days after is has been dispatched from our warehouse. 

USA / CANADA CUSTOMERS

All orders purchased customers from USA & Canada will have a flat rate shipping charge of $19.99 NZD applied. 

Delivery Target: 10 - 15 working days after is has been dispatched from our warehouse. 

ASIA CUSTOMERS

All orders purchased customers from Asia will have a flat rate shipping charge of $19.99 NZD applied. 

Delivery Target: 10 - 15 working days after is has been dispatched from our warehouse. 

**ATTENTION**

Please note, processing times may vary. We will do our best to pack and dispatch your orders as soon as possible however please allow 1-3 business days for processing time.

Please note that our work and dispatch hours will be affected by New Zealand Public Holidays.

To ensure your order is processed smoothly and without delay, it is important to ensure you triple check all your shipping details listed are correct before you complete your order. Please note that once your order leaves our warehouse, we can not re-direct or make any changes.

If a parcel is returned to sender, the customer will be responsible for additional shipping charges. 

NZ Courier is our Shipping Carrier. Domestic and International orders are shipped via NZ Couriers.

PRE-ORDER/PRE-SALE PURCHASES

If you have purchased a pre-sale or pre-order item, this means that the product is currently not in stock. Before proceeding with your purchase, please ensure you are aware of this as no refunds will be given. While we have an estimated time of arrival of our shipment into New Zealand, we can not guarantee delivery dates as we may encounter delays to when the product arrives or unforeseen circumstances out of our control. DMK Fitbands will not be held responsible for any delays on pre-orders however to the best of our ability, we will aim to dispatch your order as soon as it arrives to our warehouse.

CUSTOMS AND DUTY CHARGES

Please note that customs charges are outside of our control and DMK Fitbands does not cover import liabilities that may be applied by the government of the destination country. Customs charges and duty charges are the responsibility of the customer.